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Noticeboard

Texting Service
We now have an appointment reminder system set up at the Practice.  This will enable your appointments and reminders to be sent to you via text message.  Please update your mobile phone contact details with the Receptionist at your earliest convenience to take advantage of this great new service.
PLEASE NOTE 
For medical advice when the surgery is closed please call NHS 111 or logon to 111.nhs.uk If your call is an emergency please call 999.
Practice Closures - Protected Learning Times for Hough Green Health Park
Wednesday 26th September closed from 1pm
Thursday 25th October closed from 1pm
Wednesday 28th November closed from 1pm
On the above dates the practice will be closed from 1pm and will re-open the following day. If during these times you require urgent medical advice or attention please call 111.  Call to NHS 111 are free from both landlines and mobiles. You can also access NHS 111 online by typing 111.nhs.uk
 
IMPORTANT PATIENT NOTE ABOUT EPS:
We are now live with Electronic Prescription Service (EPS) at the surgery Please speak to your local pharmacy or our reception team for further information on signing up. Thanks
 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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