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Noticeboard

Texting Service
We now have an appointment reminder system set up at the Practice.  This will enable your appointments and reminders to be sent to you via text message.  Please update your mobile phone contact details with the Receptionist at your earliest convenience to take advantage of this great new service.
PLEASE NOTE 
For medical advice when the surgery is closed please call NHS 111 or logon to 111.nhs.uk If your call is an emergency please call 999.
Practice Closures - Protected Learning Times for Hough Green Health Park
Wednesday 26th September closed from 1pm
Thursday 25th October closed from 1pm
Wednesday 28th November closed from 1pm
On the above dates the practice will be closed from 1pm and will re-open the following day. If during these times you require urgent medical advice or attention please call 111.  Call to NHS 111 are free from both landlines and mobiles. You can also access NHS 111 online by typing 111.nhs.uk
 
IMPORTANT PATIENT NOTE ABOUT EPS:
We are now live with Electronic Prescription Service (EPS) at the surgery Please speak to your local pharmacy or our reception team for further information on signing up. Thanks
 

 

 

Friends & Family results 2016/17

We asked ' We would like you to think about your recent experience of our service, how likely are you to recommend our GP practice to friends & family if they needed similar care or treatment'

Below are the monthly results:

March 2017 Friends and Family Results

We received 111 responses in total:

85 answered Very Likely

14 answered Likely

5 answered Neither likely nor unlikely

1 answered Unlikely

5 Very unlikely

1 Don't know

Comments:

'Excellent treatment from Nurse Maxine'

'I got appointment straight away and Doctor sat and listened'

'Good response'

Response types:

111 SMS/Text responses

February 2017 Friends and Family Results

We received 97 responses in total:

73 answered Very Likely

16 answered Likely

2 answered Neither likely nor unlikely

1 answered Unlikely

5 Very unlikely

0 Don't know

Comments:

'Dealt with respectfully'

'Nurse was very helpful and knowledgeable'

'Good service throughout the practice'

Response types:

97 SMS/Text responses

January 2017 Friends and Family Results

We received 117 responses in total:

100 answered Very Likely

10 answered Likely

2 answered Neither likely nor unlikely

2 answered Unlikely

3 Very unlikely

0 Don't know

Comments:

'Short waiting time and friendly staff'

'Kind and Honest'

'Only just registered but everybody seems to be friendly and helpful'

Response types:

117 SMS/Text responses

December 2016 Friends and Family Results

We received 91 responses in total:

78 answered Very Likely

10 answered Likely

0 answered Neither likely nor unlikely

0 answered Unlikely

3 Very unlikely

0 Don't know

Patient comments:

'Doctors are very caring'

'Professional and Polite'

'Able to get an appointment on same day as needed'

Response types:

91 SMS/Text responses

November 2016 Friends and Family Results

We received 103 responses in total:

89 answered Very Likely

3 answered Likely

3 answered Neither likely nor unlikely

0 answered Unlikely

6 Very unlikely

2 Don't know

Response types:

103 SMS/Text responses

Comments:

'I had a very helpful and warm reception thank you'

'Receptionist and the doctors are always friendly and helpful'

'Would highly recommend'

October 2016 Friends and Family Results

We received 114 responses in total:

94 answered Very Likely

11 answered Likely

2 answered Neither likely nor unlikely

3 answered Unlikely

4 Very unlikely

0 Don't know

Response types:

1 Paper responses

113 SMS/Text responses

Comments:

'Very friendly efficient service'

'I just love the service I have received & also the surgery is very clean and modern'

'I had to come twice to the doctor for the flu vaccination because my son had his in morning and I had to come in again after'

August 2016 Friends and Family Results

We received 89 responses in total:

76 answered Very Likely

8 answered Likely

2 answered Neither likely nor unlikely

1 answered Unlikely

2 Very unlikely

0 Don't know

Response types:

1 Paper responses

88MS/Text responses

Comments:

'Nice Surgery to go to with friendly staff'

'I've always had a good service'

'Everything was very organised and efficient'

July 2016 Friends and Family Results

We received 89 responses in total:

72 answered Very Likely

12 answered Likely

1 answered Neither likely nor unlikely

1 answered Unlikely

3 Very unlikely

1 Don't know

Response types:

1 Paper responses

88MS/Text responses

Comments:

'Feel you are listened to and they always give good eye contact and make me feel relaxed'

'Staff all nice

'Appointment was on time and the nurse was very nice'

' My appointment was 12.10 but I didn't get to see GP until 12.35'

June 2016 Friends and Family Results

We received 88 responses in total:

65 answered Very Likely

15 answered Likely

1 answered Neither likely nor unlikely

3 answered Unlikely

4 Very unlikely

0 Don't know

Response types:

0 Paper responses

88 SMS/Text responses

Comments:

'Always able to get an appointment and doctors always very friendly and professional'

'Had an appointment same day'

'If unwell or in pain I only have to pick the phone up in the morning I always get a friendly greeting'

'Very friendly nurse'

May 2016 Friends and Family Results

We received 96 responses in total:

73 answered Very Likely

12 answered Likely

1 answered Neither likely nor unlikely

3 answered Unlikely

6 Very unlikely

1 Don't know

Response types:

0 Paper responses

96 SMS/Text responses

Comments:

'Because the staff are friendly and helpful'

'Promptly seen and treatment issued'

'Friendly, clean, helpful, made to feel at ease. Pharmacy next door'

Everybody in surgery was pleasant and professional'

April 2016 Friends and Family Results

We received 106 responses in total:

82 answered Very Likely

13 answered Likely

3 answered Neither likely nor unlikely

0 answered Unlikely

6 Very unlikely

2 Don't know

Response types:

0 Paper responses

106 SMS/Text responses

Comments:

Very helpful and not waiting too long for an appointment

Quality of service

Friendly staff, it's clean and a nice atmosphere

March 2016 Friends and Family Results

We received 105 responses in total:

79 answered Very Likely

18 answered Likely

3 answered Neither likely nor unlikely

2 answered Unlikely

3 Very unlikely

1 Don't know

Response types:

2 Paper responses

103 SMS/Text responses

Comments:

Maxine (Practice Nurse) is excellent environment excellent

Brilliant doctors and this morning a really helpful receptionist

Can never an appointment shame really is a good surgery

Staff are very helpful and try to answer any queries

February 2016 Friends and Family Results

We received 113 responses in total:

95 answered Very Likely

12 answered Likely

3 answered Neither likely nor unlikely

1 answered Unlikely

2 Very unlikely

Response types:

3 Paper responses

110 SMS/Text responses

Comments:

Good staff good doctors

Deeply committed to helping my family

No confidence in surgery

Short waiting time efficient service

 

January 2016 Friends and Family Results

We received 43 responses in total:

37 answered Very Likely

2 answered Likely

0 answered Neither likely nor unlikely

0 answered Unlikely

4 Very unlikely

Response types:

4 Paper responses

39 SMS/Text responses

Comments:

Very good doctors - excellent surgery staff and service

Delighted with service

First class care

Staff not very helpful



 
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