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Noticeboard

CORONAVIRUS - Please see details below and our clinics & services page for further information and advice.

Practice doors are closed between 12pm-1pm daily, our telephone lines will remain open during this time.

Practice Closure:

Hough Green Health Park will be closed on Wednesday 29th July from 1pm for Practice Learning Time. If you need advice or help during this time please contact NHS111. Calls to 111 are free from both landlines and mobiles.

Our Opening times and telephone system have changed!!

From Monday 16th September 2019 our opening times changed to 8am - 6.30pm Monday - Friday. From this date our telephone lines and doors are open for patients to access and book our services. 
Also our telephone answering services have now changed please go to opening times tab and select 'Updated Telephone System' for further details.
 
PLEASE NOTE 
For medical advice when the surgery is closed please call NHS 111 or logon to 111.nhs.uk If your call is an emergency please call 999.
IMPORTANT PATIENT NOTE ABOUT EPS:
We are now live with Electronic Prescription Service (EPS) at the surgery Please speak to your local pharmacy or our reception team for further information on signing up. Thanks
 
 

 

 

How Do I Make An Appointment?

(updated 20/4/2020 13.30)

We have implemented changes to our appointment bookings that have been implemented in practice due to the recent outbreak of corona virus.

We have implemented an appointment triage system with immediate effect. You will be asked by a member of our reception team what your symptoms are and booked in for a telephone triage appointment with one of our clinicians.

Any Face to face appointments will be booked by the clinician when agreed during this triage consultation. Please ensure we have your correct contact details.

 

The telephone lines open at 8.00 am. blood_pressure4You can make an appointment with the Doctor or Nurse by phoning the Surgery on 0151 511 5805 or by calling in person when the reception is open:

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the Doctor of your choice.  Should your preferred Doctor not have a free appointment you will be offered an appointment with another GP in the practice.

We are now live with e-consult, contact your doctor online and get a reply within 48hrs

eConsult

You can also book your appointments via our Patient On Lines Services (Further to NHS England guidelines around Coronavirus this service is suspended until further notice).  You will need to create an account first by logging into www.patientaccess.com once your account has been verified you will be able to book and cancel appointments on line as well as other great benefits such as ordering your prescriptions.  Go the website to find out more information.

We also have a text reminder service at the Practice to take advantage of this service please ensure your mobile contact details are correct with our Reception Team. We will be able to text you your appointment and a reminder 24hrs before the appointment and you will be able to cancel your appointment via the text service.

You will never be refused to see a Doctor if one is available. If you no longer need your appointment please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

We now have appointments on Monday evenings up to 7.00pm for those whose employment makes it difficult to see their GP between 9am and 5.30 pm.

GP Extra - this is a pre bookable appointment service with a GP who will have access to your details in the Urgent Care Centre, appointments are available after 6.30pm weekdays and at weekends.  To book one of these appointments please call the surgery on 0151 5115805 and further details please see the GP Extra flyer on our home page.

You can book a routine appointment up to two weeks ahead.

 

 
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