We asked ' We would like you to think about your recent experience of our service, how likely are you to recommend our GP practice to friends & family if they needed similar care or treatment'
Below are the monthly results:
March 2017 Friends and Family Results
We received 111 responses in total:
85 answered Very Likely
14 answered Likely
5 answered Neither likely nor unlikely
1 answered Unlikely
5 Very unlikely
1 Don't know
Comments:
'Excellent treatment from Nurse Maxine'
'I got appointment straight away and Doctor sat and listened'
'Good response'
Response types:
111 SMS/Text responses
February 2017 Friends and Family Results
We received 97 responses in total:
73 answered Very Likely
16 answered Likely
2 answered Neither likely nor unlikely
1 answered Unlikely
5 Very unlikely
0 Don't know
Comments:
'Dealt with respectfully'
'Nurse was very helpful and knowledgeable'
'Good service throughout the practice'
Response types:
97 SMS/Text responses
January 2017 Friends and Family Results
We received 117 responses in total:
100 answered Very Likely
10 answered Likely
2 answered Neither likely nor unlikely
2 answered Unlikely
3 Very unlikely
0 Don't know
Comments:
'Short waiting time and friendly staff'
'Kind and Honest'
'Only just registered but everybody seems to be friendly and helpful'
Response types:
117 SMS/Text responses
December 2016 Friends and Family Results
We received 91 responses in total:
78 answered Very Likely
10 answered Likely
0 answered Neither likely nor unlikely
0 answered Unlikely
3 Very unlikely
0 Don't know
Patient comments:
'Doctors are very caring'
'Professional and Polite'
'Able to get an appointment on same day as needed'
Response types:
91 SMS/Text responses
November 2016 Friends and Family Results
We received 103 responses in total:
89 answered Very Likely
3 answered Likely
3 answered Neither likely nor unlikely
0 answered Unlikely
6 Very unlikely
2 Don't know
Response types:
103 SMS/Text responses
Comments:
'I had a very helpful and warm reception thank you'
'Receptionist and the doctors are always friendly and helpful'
'Would highly recommend'
October 2016 Friends and Family Results
We received 114 responses in total:
94 answered Very Likely
11 answered Likely
2 answered Neither likely nor unlikely
3 answered Unlikely
4 Very unlikely
0 Don't know
Response types:
1 Paper responses
113 SMS/Text responses
Comments:
'Very friendly efficient service'
'I just love the service I have received & also the surgery is very clean and modern'
'I had to come twice to the doctor for the flu vaccination because my son had his in morning and I had to come in again after'
August 2016 Friends and Family Results
We received 89 responses in total:
76 answered Very Likely
8 answered Likely
2 answered Neither likely nor unlikely
1 answered Unlikely
2 Very unlikely
0 Don't know
Response types:
1 Paper responses
88MS/Text responses
Comments:
'Nice Surgery to go to with friendly staff'
'I've always had a good service'
'Everything was very organised and efficient'
July 2016 Friends and Family Results
We received 89 responses in total:
72 answered Very Likely
12 answered Likely
1 answered Neither likely nor unlikely
1 answered Unlikely
3 Very unlikely
1 Don't know
Response types:
1 Paper responses
88MS/Text responses
Comments:
'Feel you are listened to and they always give good eye contact and make me feel relaxed'
'Staff all nice
'Appointment was on time and the nurse was very nice'
' My appointment was 12.10 but I didn't get to see GP until 12.35'
June 2016 Friends and Family Results
We received 88 responses in total:
65 answered Very Likely
15 answered Likely
1 answered Neither likely nor unlikely
3 answered Unlikely
4 Very unlikely
0 Don't know
Response types:
0 Paper responses
88 SMS/Text responses
Comments:
'Always able to get an appointment and doctors always very friendly and professional'
'Had an appointment same day'
'If unwell or in pain I only have to pick the phone up in the morning I always get a friendly greeting'
'Very friendly nurse'
May 2016 Friends and Family Results
We received 96 responses in total:
73 answered Very Likely
12 answered Likely
1 answered Neither likely nor unlikely
3 answered Unlikely
6 Very unlikely
1 Don't know
Response types:
0 Paper responses
96 SMS/Text responses
Comments:
'Because the staff are friendly and helpful'
'Promptly seen and treatment issued'
'Friendly, clean, helpful, made to feel at ease. Pharmacy next door'
Everybody in surgery was pleasant and professional'
April 2016 Friends and Family Results
We received 106 responses in total:
82 answered Very Likely
13 answered Likely
3 answered Neither likely nor unlikely
0 answered Unlikely
6 Very unlikely
2 Don't know
Response types:
0 Paper responses
106 SMS/Text responses
Comments:
Very helpful and not waiting too long for an appointment
Quality of service
Friendly staff, it's clean and a nice atmosphere
March 2016 Friends and Family Results
We received 105 responses in total:
79 answered Very Likely
18 answered Likely
3 answered Neither likely nor unlikely
2 answered Unlikely
3 Very unlikely
1 Don't know
Response types:
2 Paper responses
103 SMS/Text responses
Comments:
Maxine (Practice Nurse) is excellent environment excellent
Brilliant doctors and this morning a really helpful receptionist
Can never an appointment shame really is a good surgery
Staff are very helpful and try to answer any queries
February 2016 Friends and Family Results
We received 113 responses in total:
95 answered Very Likely
12 answered Likely
3 answered Neither likely nor unlikely
1 answered Unlikely
2 Very unlikely
Response types:
3 Paper responses
110 SMS/Text responses
Comments:
Good staff good doctors
Deeply committed to helping my family
No confidence in surgery
Short waiting time efficient service
January 2016 Friends and Family Results
We received 43 responses in total:
37 answered Very Likely
2 answered Likely
0 answered Neither likely nor unlikely
0 answered Unlikely
4 Very unlikely
Response types:
4 Paper responses
39 SMS/Text responses
Comments:
Very good doctors - excellent surgery staff and service
Delighted with service
First class care
Staff not very helpful