We asked ' We would like you to think about your recent experience of our service, how likely are you to recommend our GP practice to friends & family if they needed similar care or treatment'
Below are the responses we have received:
February 2018 Friends and Family Results
We received 116 responses in total:
101 answered Very Likely
13 answered Likely
0 answered Neither likely nor unlikely
0 answered Unlikely
2 Very unlikely
0 Don't know
Comments:
'Doctor listened to me and I did not feel that my consultation was rushed'
'Excellent all round service'
'Staff very helpful'
'Nurse is very friendly and professional'
January 2018 Friends and Family Results
We received 130 responses in total:
102 answered Very Likely
16 answered Likely
4 answered Neither likely nor unlikely
1 answered Unlikely
6 Very unlikely
1 Don't know
Comments:
'Welcoming and clean environment'
'Easy to use booking service'
'Honest Staff'
'Job Well done'
December 2017 Friends and Family Results
We received 102 responses in total:
88 answered Very Likely
12 answered Likely
0 answered Neither likely nor unlikely
1 answered Unlikely
0 Very unlikely
1 Don't know
Comments:
'Great service'
' Quick and very helpful'
'The girls are always polite and very friendly'
'Friendly and efficient'
'Very Understanding Doctors'
November 2017 Friends and Family Results
We received 131 responses in total:
103 answered Very Likely
13answered Likely
4 answered Neither likely nor unlikely
3 answered Unlikely
6 Very unlikely
2 Don't know
Comments:
'I appreciate the reminder texts messages for my appointment'
'Very helpful and polite'
'Great service'
'Prompt and friendly service whilst in for my flu jab'
Ocotber 2017 Friends and Family Results
We received 149 responses in total:
121 answered Very Likely
21 answered Likely
2 answered Neither likely nor unlikely
1 answered Unlikely
2 Very unlikely
2 Don't know
Comments:
'Very quick and very efficient'
'Maxine the nurse was so efficient and caring'
'Lack of Communication'
'Friendly helpful staff good caring doctors'
September 2017 Friends and Family Results
We received 100 responses in total:
79 answered Very Likely
18 answered Likely
1 answered Neither likely nor unlikely
0 answered Unlikely
2 Very unlikely
0 Don't know
Comments:
'Quick efficient pleasant staff'
'Very good supportive GP's and friendly, helpful receptionists'
'Nurse was fantastic with my little boy'
'Great Service'
Response types:
100 SMS/Text responses
August 2017 Friends and Family Results
We received 95 responses in total:
80 answered Very Likely
13 answered Likely
2 answered Neither likely nor unlikely
0 answered Unlikely
3 Very unlikely
0 Don't know
Comments:
'Pleasant and good service'
'Direct - no delay'
'First Class Care'
'Everything about surgery and chemist runs smoothly'
Response types:
95 SMS/Text responses
July 2017 Friends and Family Results
We received 122 responses in total:
103 answered Very Likely
16 answered Likely
2 answered Neither likely nor unlikely
1 answered Unlikely
0 Very unlikely
0 Don't know
Comments:
'Very helpful staff, very modern centre'
'Same day appointment excellent as always'
'Doctor was prepared to listen'
'Very helpful nurse and receptionist'
Response types:
121 SMS/Text responses
1 verbal response
June 2017 Friends and Family Results
We received 85 responses in total:
71 answered Very Likely
11 answered Likely
0 answered Neither likely nor unlikely
0 answered Unlikely
3 Very unlikely
0 Don't know
Comments:
'Lovely staff'
'Excellent all round care'
'Doctor was brilliant with my son'
'Didn't have to wait long to see a Doctor'
Response types:
85 SMS/Text responses
May 2017 Friends and Family Results
We received 84 responses in total:
70 answered Very Likely
11 answered Likely
0 answered Neither likely nor unlikely
0 answered Unlikely
3 Very unlikely
0 Don't know
Comments:
'Friendly attitude prompt and efficient care to the patients'
'Staff friendly and helpful'
'Reception staff to busy questioning you rather than helping you'
'Prompt, Courteous, Efficient and friendly
Response types:
84 SMS/Text responses
April 2017 Friends and Family Results
We received 98 responses in total:
79answered Very Likely
13 answered Likely
1 answered Neither likely nor unlikely
0 answered Unlikely
5 Very unlikely
0 Don't know
Comments:
'Excellent treatment from Nurse Maxine'
'I got appointment straight away and Doctor sat and listened'
'Good response'
Response types:
98 SMS/Text responses