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CORONAVIRUS - Please see details below and our clinics & services page for further information and advice.

Due to current COVID 19 pressure we will be closed between 12pm - 2pm each day for routine catch up.  If during this time you need to speak to a doctor urgently please call 0151 5115838 (please note this number will only be manned during 12pm-2pm).  We appreciate your support and understanding in these challenging times.

Our Opening times and telephone system have changed!!

From Monday 16th September 2019 our opening times changed to 8am - 6.30pm Monday - Friday. From this date our telephone lines and doors are open for patients to access and book our services. 
Also our telephone answering services have now changed please go to opening times tab and select 'Updated Telephone System' for further details.
 
PLEASE NOTE 
For medical advice when the surgery is closed please call NHS 111 or logon to 111.nhs.uk If your call is an emergency please call 999.
IMPORTANT PATIENT NOTE ABOUT EPS:
We are now live with Electronic Prescription Service (EPS) at the surgery Please speak to your local pharmacy or our reception team for further information on signing up. Thanks
 
 

 

 

Friends & Family results 2017/18

We asked ' We would like you to think about your recent experience of our service, how likely are you to recommend our GP practice to friends & family if they needed similar care or treatment'

Below are the responses we have received:

February 2018 Friends and Family Results

We received 116 responses in total:

101 answered Very Likely

13 answered Likely

0 answered Neither likely nor unlikely

0 answered Unlikely

2 Very unlikely

0 Don't know

Comments:

'Doctor listened to me and I did not feel that my consultation was rushed'

'Excellent all round service'

'Staff very helpful'

'Nurse is very friendly and professional'

January 2018 Friends and Family Results

We received 130 responses in total:

102 answered Very Likely

16 answered Likely

4 answered Neither likely nor unlikely

1 answered Unlikely

6 Very unlikely

1 Don't know

Comments:

'Welcoming and clean environment'

'Easy to use booking service'

'Honest Staff'

'Job Well done'

December 2017 Friends and Family Results

We received 102 responses in total:

88 answered Very Likely

12 answered Likely

0 answered Neither likely nor unlikely

1 answered Unlikely

0 Very unlikely

1 Don't know

Comments:

'Great service'

' Quick and very helpful'

'The girls are always polite and very friendly'

'Friendly and efficient'

'Very Understanding Doctors'

November 2017 Friends and Family Results

We received 131 responses in total:

103 answered Very Likely

13answered Likely

4 answered Neither likely nor unlikely

3 answered Unlikely

6 Very unlikely

2 Don't know

Comments:

'I appreciate the reminder texts messages for my appointment'

'Very helpful and polite'

'Great service'

'Prompt and friendly service whilst in for my flu jab'

Ocotber 2017 Friends and Family Results

We received 149 responses in total:

121 answered Very Likely

21 answered Likely

2 answered Neither likely nor unlikely

1 answered Unlikely

2 Very unlikely

2 Don't know

Comments:

'Very quick and very efficient'

'Maxine the nurse was so efficient and caring'

'Lack of Communication'

'Friendly helpful staff good caring doctors'

September 2017 Friends and Family Results

We received 100 responses in total:

79 answered Very Likely

18 answered Likely

1 answered Neither likely nor unlikely

0 answered Unlikely

2 Very unlikely

0 Don't know

Comments:

'Quick efficient pleasant staff'

'Very good supportive GP's and friendly, helpful receptionists'

'Nurse was fantastic with my little boy'

'Great Service'

Response types:

100 SMS/Text responses

August 2017 Friends and Family Results

We received 95 responses in total:

80 answered Very Likely

13 answered Likely

2 answered Neither likely nor unlikely

0 answered Unlikely

3 Very unlikely

0 Don't know

Comments:

'Pleasant and good service'

'Direct - no delay'

'First Class Care'

'Everything about surgery and chemist runs smoothly'

Response types:

95 SMS/Text responses

July 2017 Friends and Family Results

We received 122 responses in total:

103 answered Very Likely

16 answered Likely

2 answered Neither likely nor unlikely

1 answered Unlikely

0 Very unlikely

0 Don't know

Comments:

'Very helpful staff, very modern centre'

'Same day appointment excellent as always'

'Doctor was prepared to listen'

'Very helpful nurse and receptionist'

Response types:

121 SMS/Text responses

1 verbal response

June 2017 Friends and Family Results

We received 85 responses in total:

71 answered Very Likely

11 answered Likely

0 answered Neither likely nor unlikely

0 answered Unlikely

3 Very unlikely

0 Don't know

Comments:

'Lovely staff'

'Excellent all round care'

'Doctor was brilliant with my son'

'Didn't have to wait long to see a Doctor'

Response types:

85 SMS/Text responses

May 2017 Friends and Family Results

We received 84 responses in total:

70 answered Very Likely

11 answered Likely

0 answered Neither likely nor unlikely

0 answered Unlikely

3 Very unlikely

0 Don't know

Comments:

'Friendly attitude prompt and efficient care to the patients'

'Staff friendly and helpful'

'Reception staff to busy questioning you rather than helping you'

'Prompt, Courteous, Efficient and friendly

Response types:

84 SMS/Text responses

April 2017 Friends and Family Results

We received 98 responses in total:

79answered Very Likely

13 answered Likely

1 answered Neither likely nor unlikely

0 answered Unlikely

5 Very unlikely

0 Don't know

Comments:

'Excellent treatment from Nurse Maxine'

'I got appointment straight away and Doctor sat and listened'

'Good response'

Response types:

98 SMS/Text responses



 
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