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Noticeboard

CORONAVIRUS - Please see details below and our clinics & services page for further information and advice.

Practice doors are closed between 12pm-1pm daily, our telephone lines will remain open during this time.

Practice Closure:

Hough Green Health Park will be closed on Thursday 9th July from 1pm for Practice Learning Time. If you need advice or help during this time please contact NHS111. Calls to 111 are free from both landlines and mobiles.

Our Opening times and telephone system have changed!!

From Monday 16th September 2019 our opening times changed to 8am - 6.30pm Monday - Friday. From this date our telephone lines and doors are open for patients to access and book our services. 
Also our telephone answering services have now changed please go to opening times tab and select 'Updated Telephone System' for further details.
 
PLEASE NOTE 
For medical advice when the surgery is closed please call NHS 111 or logon to 111.nhs.uk If your call is an emergency please call 999.
IMPORTANT PATIENT NOTE ABOUT EPS:
We are now live with Electronic Prescription Service (EPS) at the surgery Please speak to your local pharmacy or our reception team for further information on signing up. Thanks
 
 

 

 

Coronavirus updates

Our practice doors will be closed between 12pm-1pm daily, our telephone lines will remain open during this time.

From Monday 15th June 2020 - In line with government recommendations we request all patients and visitors to wear face coverings at all times when attending our practice premises.  A face covering can be anything from a mask to a scarf or anything suitable to cover your nose or mouth.  Face coverings should not be used for children under the age of 2.  We will not be supplying face coverings and patients will be required to bring their own.  Thank you for your co-operation.

Also see our clinics & services page for further details and help and advice during COVID 19

We are asking for your support during this unprecedented time and ask that you DO NOT COME TO THE PRACTICE without a pre booked appointment or before speaking to a member of our reception team via telephone. If you have a query please call 0151 5115805.  If you are requesting medication please ensure you have nominated a pharmacy.  Please Stay Alert - Control the Virus - Save Lives. Thank you

DO NOT come into surgery or attend A&E or Urgent Care Centres if you have a new continuous cough and or a high temperature above 37.8 degrees and or a loss of smell and taste. If you have these symptoms please self-isolate for 7 days, if you get worse or you do not improve after 7 days please call 111 for advice and guidance.

Changes to our appointments have been implemented in practice due to the recent outbreak of corona virus.

We have implemented an appointment triage system with immediate effect. Please call the practice and you will be asked by a member of our reception team what your symptoms are and booked in for a telephone triage appointment with one of our clinicians. Please ensure you have a nominated pharmacy for any prescriptions issued to sent to.

Any face to face appointments will be booked by the clinician when agreed during this triage consultation. Please ensure we have your correct contact details.

For up to date information from NHS England and Public Health regarding Coronavirus and its current status please go to https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any questions or queries regarding self-isolation, symptoms or MED 3 (sick note) please either go to 111.nhs.uk or call 111 who will offer guidance.  Please do not ask our reception staff as we do not have the capacity to take these phone calls at the moment.

In line with the advice from NHS England we are suspending online bookings for appointments until further notice. This is to mitigate any risk that any potentially infected patients book appointments online or attend the practice. You can still order prescriptions on line via patient access.

We are now live with e-consult, contact your doctor online and get a reply within 48hrs

eConsult

We apologise for any inconvenience caused during this time.

Hough Green Health Park

Formerly Upton Medical Centre, Hough Green Health Park is proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.

Friends & Family Test (FFT)

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive from the NHS and to help improve services. From 1 December 2014, NHS England has made it a contractual requirement that all GP Practices undertake the FFT.
In order to provide this feedback, you can CLICK HERE which anonymously sends your response or you can pick up the questionnaire in the Practice and complete and post in the green posting box in the Practice Reception Area.

Onlne Access to Medical Records

We now offer Online access to your medical records at the Practice . This means that you are able to access the information you need, to make the right choices about the care you receive, giving you increased control over your own care and care records. Access will allow you to book appointments, order your repeat medication easily and quickly, over the internet from home, work or on the move, view some of the electronic medical information held about you in the GP system. You will be required to register for online access, and will be given a password to activate your account. Please go to www.patientaccess.com for more information.

(Site updated 06/07/2020)
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